HEOS Support

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    • HEOS
      • HEOS 1
      • HEOS 1 GoPack
      • HEOS 3
      • HEOS 5
      • HEOS 7
      • HEOS Amp
      • HEOS App
      • HEOS AVR
      • HEOS Bar
      • HEOS Drive
      • HEOS HomeCinema
      • HEOS Link
      • HEOS Subwoofer
      • Legacy AVR with HEOS
      • Multiple Products
      • Other / None
    • HEOS App
    • HEOS
      • 1. HEOS device not shown / Network
        • HEOS speaker / device(s) missing from app
        • Yellow LED
      • 2. Music Playback Quality / Stop
        • Echo
        • Error message
        • Music stops
        • Music won't start
        • Sound quality issue
      • 3. Grouping/Crash/Volume
        • App crashes
        • Blue LED flashing
        • Other
        • Stereo pairing
        • Unable to group/ungroup
        • Volume control issue
      • 4. Update
        • Cannot finish update
        • Issues after update
      • 5. TV/Home Cinema/Sub/Surround
        • HDMI (ARC)
        • Other
        • Setup issue
        • Sound Modes (Surround)
        • Sound quality
        • TV Sound Grouping
      • 6. Bluetooth
        • Other
        • Pairing issue
        • Playback error
        • Sound droputs
        • Video and audio sound doesn't match
      • 7. Commercial
      • 8. New Feature Request
      • 9. Other
    • App control not possible
    • App crashes
    • App Software Update Issue
    • Grouping / Ungrouping Issues
    • Other
    • Stereo Pairing
    • Surround / Subwoofer Pairing
    • Update Issue
    • Volume Issues
    • Unable to create
    • Unable to login
    • Unable to Reset Password
    • Hints Newsletter
    • Some speaker(s) missing (sometimes)
    • Yellow LED
    • Amazon Prime
    • Deezer
    • Internet Radio - TuneIn
    • Mood:Mix
    • Music Service Outage
    • Napster / Rhapsody
    • Other
    • Soundcloud
    • Spotify Connect
    • Tidal
    • Latency
    • Other Playback Issue
    • Analogue sources
    • HDMI issue
    • Latency/Sync
    • Optical / coaxial
    • Sound Modes/Surround
    • Audio dropouts
    • Playback not possible at all
    • Playback seems possible but no sound
    • Cannot find server
    • No tracks, artists or albums found
    • Other issue
    • Search issue
    • Unsupported file format
    • Android/Kindle App
    • Cannot find music
    • iOS Issue
    • Playback issue
    • Unsupported file format
    • Cannot find USB stick
    • Search issue
    • Unsupported file format
    • Issue with playlist creation and playback
    • Issue with Queue editing
    • No album art
    • Other
    • Playback not possible
    • Unsupported Media File Formats
    • No Power, Protect
    • Product Registration
    • Warranty Support
    • Bluetooth Pairing
    • General Education How To Use
    • HDMI Control (CEC) / ARC issue
    • IR remote control issue
    • Network Issue
    • Not able to install wirelessly
    • WiFi signal drops
     

Alerts. News. Updates.

New HEOS firmware available 19/09/2017 - Version 1.421.150 is available with support for Amazon Prime Music and Music Unlimited as well as Dolby Vision pass-through for HEOS Bar and HEOS AVR as well as many other improvements. Please read more about it here.
To install the update, you just need to launch your HEOS app and follow the instructions.

 

 

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