HEOS Support

  • Still have questions? Email Us
       
     
     
     
     
     
    • HEOS 1
    • HEOS 1 GoPack
    • HEOS 3
    • HEOS 5
    • HEOS 7
    • HEOS Amp
    • HEOS App
    • HEOS AVR
    • HEOS Bar
    • HEOS Drive
    • HEOS HomeCinema
    • HEOS Link
    • HEOS Subwoofer
    • Legacy AVR with HEOS
    • Multiple Products
    • Other / None
    • 1. HEOS device not shown / Network
      • HEOS speaker / device(s) missing from app
      • Yellow LED
    • 2. Music Playback Quality / Stop
      • Echo
      • Error message
      • Music stops
      • Music won't start
      • Sound quality issue
    • 3. Grouping/Crash/Volume
      • App crashes
      • Blue LED flashing
      • Other
      • Stereo pairing
      • Unable to group/ungroup
      • Volume control issue
    • 4. Update
      • Cannot finish update
      • Issues after update
    • 5. TV/Home Cinema/Sub/Surround
      • HDMI (ARC)
      • Other
      • Setup issue
      • Sound Modes (Surround)
      • Sound quality
      • TV Sound Grouping
    • 6. Bluetooth
      • Other
      • Pairing issue
      • Playback error
      • Sound droputs
      • Video and audio sound doesn't match
    • 8. Commercial
    • 9. New Feature Request
    • Other
     

Alerts. News. Updates.

New HEOS firmware available 20/11/2017 - Version 1.430.160 is available with support for Amazon Music search functionality and for custom radio station URLs as well as many other improvements. Please read more about it here.
To install the update, you just need to launch your HEOS app and follow the instructions.

 

 

Need to talk to us now?​​​​​​​​​​​​

Get in touch with one of our specialized Denon product representatives.

Email Us

Get in Touch

Chat with Support:​


Call Us


Customer Service Hours



We use cookies to give you the best possible experience on our site. By continuing to use the site you agree to our use of cookies. Find out more.